Refund Policy

This Refund Policy explains when and how Exenro (“we”, “us”, or “our”) issues refunds for subscription payments. It forms part of our Terms of Service.

Subscription Cancellations

You may cancel your subscription at any time from your account settings or by contacting us at hello@exenro.com. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date, and you will not be charged again.

Refunds

All subscription fees are generally non-refundable. However, we will issue a full refund in the following circumstances:

• You request a refund within 14 days of your initial subscription purchase and have not made significant use of paid features.
• The Service was unavailable for more than 24 consecutive hours due to a fault on our part during your billing period.
• You were charged in error (e.g., duplicate charge or technical processing failure).

Refund requests must be submitted within 30 days of the charge in question. These refunds are offered per customer and per account, and we may decline requests that we reasonably consider abusive, repeated, or made in bad faith, including repeat subscribe-and-refund cycles. Downtime caused by circumstances outside our reasonable control, including failures of hosting, network, data, or payment providers, does not qualify.

How to Request a Refund

Email us at hello@exenro.com with the subject line “Refund Request” and include:

• Your registered email address
• The date and amount of the charge
• The reason for your refund request

We will process approved refunds within 5 to 10 business days. Refunds are credited to the original payment method, in the original currency, and we are not responsible for exchange-rate differences or fees charged by your bank or payment provider. A refund ends your access to paid features immediately.

Chargebacks

Please contact us before disputing a charge with your bank or payment provider. Most issues are resolved faster by email. Raising a chargeback without contacting us first is a breach of our Terms of Service, and we may suspend or terminate the account concerned and recover any resulting costs.

Exceptions

We do not offer refunds for partial billing periods, unused credits or allowances, add-on purchases, or accounts suspended or terminated for breach of our Terms of Service, unless required by applicable law.

Consumers in the EU and the UK

Nothing in this policy affects your statutory rights. If you are a consumer in the European Union or the United Kingdom, you generally have 14 days to withdraw from a distance contract. Where you ask us to start providing the Service immediately, that period runs from the purchase and we may charge you for the part of the subscription period already provided when you withdraw. To exercise the right, email hello@exenro.com within the withdrawal period.

Changes to This Policy

We may update this Refund Policy from time to time. The version in force when you were charged applies to that charge. Continued use of the Service after changes are posted constitutes acceptance.

Contact

Exenro
hello@exenro.com